19.8 Issues and Issuing
See also: HELP CUSTOMERSERVICE
We would like you to know a few things before trying to use the ISSUES
system, and the ISSUE command. First, the ISSUE command; second, what IS
an issue; third, what ISN'T an issue; fourth, some GUIDELINES about
filing issues; fifth, more commands; and sixth, the conclusion.
THE ISSUE COMMAND
The syntax of this command is:
ISSUE <person> <a description of your issue>
(person could be ME, or the name of another player in Aetolia) (see MORE
COMMANDS, at the end of this document, for more commands related to
WHAT IS AN ISSUE?
An ISSUE is one of two things
1) A problem: An ISSUE is a problem in Aetolia, probably with another
player or a group, that you cannot find a way to resolve in any other
way (including harassment).
2) A personal request for clarification or immortal assistance: It is OK
to issue in order to ask a question, or to get clarification from an
immortal. Just ISSUE ME <your question here>. This is far better than
shouting for an admin or divine.
Note: "ISSUE ME I need to talk to a divine." is not enough. Give us
your question! Don't just say you need to talk to us.
What Isn't An Issue?
An ISSUE is not a problem with how the game works - that is a BUG, and
you should use the BUG command to report it.
An ISSUE is not a suggestion for a new way to do things - that is an
IDEA, and you should use the IDEA command to suggest it.
Buying Credits, Credit Purchases, etc., are not Issues
For CREDIT or PURCHASES (e.g. you're trying to buy credits on the web
site, or sending in a money order, or you've not gotten credits in a
reasonable period, or you want to negotiate a larger purchase, etc): for
questions or problems like this: DON'T ISSUE! Contact
firstname.lastname@example.org or email@example.com via email
If it's a problem with a customization, pet, buying an artifact,
converting credits, and the like, contact firstname.lastname@example.org.
Know the rules.
Issue only once, then wait.
The issue or reply is your only chance to make your case:
use it well.
Don't lie - we have ways of checking.
An issue is a last resort: try IC resolution first.
Don't abuse the system (e.g. filing multiple times on the
- ISSUE ONLY ONCE! Make sure to include all relevant information, and
then wait for a message from one of our administrators with the result
of the issue, or possibly a request for more information. The person you
are issuing has a chance to respond to your issue. That does NOT mean
you can issue again to respond to their response. Include all the
information in your issue: then a second issue won't be necessary.
- After you issue, wait. Do not message every divine you can think of
and ask if your issue is being handled. We will get to your issue as
soon as we can.
- Put _everything_ in the issue or the replyissue. This is your right to
be heard - write it down in the issue, or the reply. You will not be
interviewed. You will not have a meeting, or a hearing. The admins will
judge your case based on the issue and reply, plus their own research
- The administrators are not stupid. We have many ways to check the
accuracy of your story, so be careful about lying in your issue.
- Try to handle problems in character (IC) first, and then use ISSUEs.
If Joe killed you for looking at him wrong, then there are plenty of
things you can try before getting the administrators involved with an
ISSUE. If no possible IC solution can exist, or further problems
continue, then DO seek help by filing an ISSUE.
- Do not abuse the issue system. Filing 3 or 4 issues at the same time
is quite likely a sign of ISSUE abuse.
- Issues are not acceptable reasons for later retaliation. If it is suspected that this was your main motivation, we may consider your actions harassment and punish you accordingly
ISSUE <person> <text> - File an issue
REPLYISSUE <issue#> <text> - Respond to an issue filed about you.
ISSUES - List issues by or about you.
SHOWISSUE <issue#> - Show details of an issue.
DELISSUE <issue#> - Withdraw an issue.
Aetolia is designed for everyone to have fun and, whenever possible, to
find their own ways to live, and play, and get along. Issues are there
when everything else just isn't working. Just be sure you have tried the
alternatives, leaving ISSUE for the last resort.
You may also find that handling problems in an IC manner may result in a
lot more fun!
(See also: HELP CUSTOMERSERVICE, HELP FAQ)