1.11 Customer Service

The method by which one obtains customer service in Aetolia is via the ISSUE command. By using this command, you report that you have an "issue" that needs attending to. This should not be used for bugs or ideas (those should be filed using the BUG or IDEA command).

The syntax to use the issue command is:

   ISSUE <person> <a description of your issue>
   ISSUE ME <a description of your issue>

Note that an issue is always regarding someone, be it someone who is causing your problem or a problem regarding only you. Once your issue is filed, a message is sent to the other involved party (if there is one) requesting a response from him or her. The administration will then see about solving your problem as promptly as possible.

Please do not file spurious issues about other players, such as "I was killed by Bob." or "Jane keeps talking to me." In Aetolia, players are encouraged to handle such matters themselves. Issues with other players should be filed only in extreme cases of abuse. In cases where an individual is found to have filed an issue for spurious cause, the individual may be themselves subject to Administrative punishment. Also, please do not file issues for other players, third-party issues will be dismissed.

You must include sufficient details in your issue to fully describe the problem. Always remember that you are speaking to the Administration in your issue, and not the person whom you are issuing or responding to. Include as much relevant information as possible in your issue. Although we aim to speak to both parties involved to receive more details, the outcome of an issue depends very much on the information you provide (either as an issuer or an issuee.). Also, please keep in mind that administrative punishments and the like are a combination of the current issue and your past history with similar situations.                    

Please do not request that the administration punish the person you are issuing or replying to in an issue. This is generally frowned upon and shouldn't be done under any circumstances.

If you have an issue filed regarding you (by someone else), you will want to reply and give your explanation of the issue. You may do so by typing:                                                                 

   REPLYISSUE <issue#> <your explanation>

You may type ISSUES to see a list of issues you have filed that have not been dealt with yet.                                                    

A summary of the issue related commands:

ISSUE <person> <text> -or- ISSUE ME <text>
   - File an issue either regarding another player or yourself.

REPLYISSUE <issue#> <text>
   - File a response to an issue that was filed regarding you.

   - List the pending issues that either you have filed or that have
     been filed regarding you.

SHOWISSUE <issue#>
   - Show the full text of the issue including any response.

DELISSUE <issue#>
   - If an issue has been already resolved, please delete it.
     Only the person who filed the issue may do so.