19.1.1 Which Contact Method?

There are a number of ways to contact the administration and which to use isn't always clear. The following is a little bit of an explanation and almost a flow chart of which to use. BUG - TYPO - ISSUE - IDEA - ORGREQ - CLASSLEAD - HELPEDIT are the most common we have questions with, and are the ones we will address here.

Each means of contacting the Admin comes with a different set of background information for the team looking at it. When you BUG something we get a host of useful information about your current state, but when you ISSUE that information, we do not. So you can see it's important to know which to use!

ISSUE when
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Your problem is with another player personally.
You have a question that needs admin information.
Your bug is game breaking, or could cause a lot of trouble. (File a BUG and include it!)
- see HELP ISSUE

BUG when
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You see an untrapped error message.
Something is not behaving as you know it should.
The game broke.
You were just killed by something that was absolutely unfair and clearly broken.
You want to annoy Keroc.
- see HELP BUG

TYPO when
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Something has an error in grammar or spelling.
- see HELP TYPO

HELPEDIT when
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You see the above, but it is in a helpfile.
- see HELP HELPEDIT

IDEA when
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You have an idea for a new skill
You have an idea for a new <anything>
Something works one way, which is correct, but you think it should work another way (not combat related)
You think the game needs <x>
- see HELP IDEA

CLASSLEAD when
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Whatever your idea is has a combat application.
You think a skill/combo is broken, but not 'broken' as in needing a bug.
You have an idea for a system/mechanism/route the game could use.
You think a system/mechanism in the game is broken, but not bugged. Yes, this would include things like fishing, hunting, or even the order of skills in your skillsets.
- see HELP CLASSLEADS

ORGREQ when
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You want to change up mobiles in your org.
You want to run an event in your org and you need Divine assistance in making it happen.
You have an idea for your org that would never fit in IDEA and you think it's good enough to put your neck out there.
Never ever BUGs or ISSUE type things. Ever.
Nothing time sensitive. You cannot imagine how many of these we get.
- see HELP ORGREQ

MSG Ictinus when
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You have a small question about artifacts/credits.
You don't mind a 24-hour response time.
You're not sure where else to ask.

Email Ictinus when
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You have a big question about artifacts/credits.
You need something regarding purchases, customizations, pets, etc.
This includes things like Castles, things for your Castle, and sometimes jerboa.